Special Pricing Analyst with Foreign Languages

Short company description

On 1 January 1939, two Stanford University graduates, Bill Hewlett and Dave Packard, made a historic commitment to innovation when they founded HP in a garage. They created an audio oscillator that Walt Disney used to make the ground-breaking movie Fantasia. For over 70 years since then, HP has continued innovating and helping people, businesses, and communities worldwide use technology to improve their businesses and lives. Hewlett-Packard (HP), is an American multinational information technology corporation headquartered in Palo Alto, California, USA, that provides products, technologies, software, solutions and services to individual consumers, small- and medium-sized businesses and large enterprises, including customers in the government, health and education sectors.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world.
In Romania HP is represented by two different legal entities, HP Romania si HP GeBOC.
HP Romania, officially opened in 2002, is the largest IT product and services supplier in Romania, meeting business’ and individual customers’ most complex needs with a portfolio spanning from servers, storage, networking and IT software, solutions to PCs, laptops, printers and handheld devices. Its business centers are located in Bucharest, Cluj Napoca, Iasi, Timisoara, Targu Mures, Sibiu and it is the only IT company in Romania to launch an IT Research and Development Centre for pushing the boundaries of technology. Through the strong collaboration with the public and private sector, HP Romania contributes to innovating public services and uplifting small and medium business’ competitiveness. HP technology is in places you’d never imagine, helping to make our world a better place.
HP GeBOC (Global e-Business Operations Center) is the shared services and business process outsourcing (BPO) centre of HP in Romania. Opened in 2005 and having over 3.100 employees, HP GeBOC is the largest shared services centre in the country and offers high quality, value and cost effective remote processing services to HP customers and partners in Europe, Middle East and Africa for a wide range of financial, logistic, and administrative business processes. Its young, ambitious and highly skilled workforce with multilingual capability brings value added services in more than 25 language and contributes to building a successful business in Romania.
The working environment in HP is noteworthy! You will find here a motivating working environment, enthusiastic and friendly people that will offer you all the support you need so that you will feel like an old mate and less of a newcomer. This is the place to challenge your skills and expertise, set off a successful career, experience multi-lateral development, professional diversity, our culture of excellence and the key ingredient that sets us apart as a winning company, team work. In HP we are ONE team that doesn’t settle until it does amazing. This is more than just a statement as in 2011 we made an incredible dream come true that speaks about unity, relationship, passion and enthusiasm. We broke the ‘largest umbrella dance’ registered by Guinness World Record, the authority responsible with evaluating human kind’s most amazing performances.
Right now, we’re looking to add in our team both specialist and young talents with promising potential. HP GeBOC has a great flexibility regarding the college degree specialization, due to the professional and personal development programs all its employees attend after hiring. As a result, HP GeBOC is the second company preferred by Romanians interested in working in a BPO center (according to a Mercury Research, June 2011) and the No.1 most performing large enterprise, services field, in Top Companies of Bucharest and Romania, released by Romania Chamber of Industry and Commerce in 2011.

Requirements

• 0-2 years of experience in Customer Support;
• Fluent English knowledge, another European Language is an advantage
• Educated to Bachelor degree level General computer skills (Windows), specific experience in working with MS Excel and MS Outlook
• Good communication skills (good questioning and listening skills)
• Efficiency in handling numbers
• Excellent organizational skills
• Customer oriented
• Good analytical skills
• Ability to work under pressure
• Meet agreed deadlines for action

Responsibilities

The Special Pricing Analyst performs his activities in a European multicultural environment and administrates operational processes and systems by providing assistance to sales representatives, HP clients, partners and/or commercial groups
The Special Pricing Analyst is part of the sales operations team and covers a variety of responsibilities such as:

• Act as single point of contact for all EMEA Sales Operations requests
• Processing requests in a timely manner as agreed with Sales Organization across EMEA
• Submits and processes requests that are coming from clients, partners, sales representatives and/or commercial groups ensuring the agreed time frame.
• Process and coordinates standard and non-standard requests for a particular range of clients
• Verifies the accuracy of data contained in the requests
• makes sure that prices, discounts and other data are correct and obtaines all necesarry authorisations for the processing of the requests
• Is well informed of the promotions, discounts and other informations which are necesary for handling the requests into the system
• Ensures the crosschecking and consolidation of fiancial reports
• Deliver reports and memos regarind the processed requests , orders and transactions
• Creates, documents and optimizes operational processes across EMEA