PROJECT MANAGER WITH FRENCH AND ENGLISH

Short company description

CallPoint New Europe JSC (CallPoint) is a multilingual contact centre and Business Process Outsourcing (BPO) provider, delivering high quality services since 2004. The Company has got 1,000 seats across its three delivery centres: Sofia and Plovdiv (Bulgaria) and Bucharest (Romania).

A leading company in the outsourcing industry in Eastern Europe, CallPoint is ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified; as well as a PCI DSS Compliant Service Provider. The Group delivery centres are highly secured – all based in A-class business parks and equipped with the latest contact centre technologies.

CallPoint is privately held, with the European Bank for Reconstruction and Development (EBRD) as a shareholder.

Requirements

- Excellent verbal and written communication skills in French and English (fluent).
- Ability to effectively manage multiple priorities;
- Ability to work both independently and as a team member in an environment with frequent high volumes of work;
- Positive and professional attitude;
- Customer-focused attitude;
- Desire to perform in-depth research paying attention to detail;
- Background in Call Center Project Management Solutions
- Minimum 1 year proven experience in a Contact Center Arena as Project Manager/ Team Manager/ Team Leader
- Experience in e-commerce and customer care projects B2B and B2C
- Experience in managing teams; oriented to results and customer satisfaction
- Proactive attitude, results oriented
- Dynamic, flexible, positive thinking
- Good negotiation skills and ability to work directly with international clients
- Good performance under pressure
- Proficient with Microsoft Office.

Responsibilities

- He/she will work in the Operations Department managing complex multilingual projects.
- Defines the parameters of the project in collaboration with partners, customers
- Monitor permanently the achievements of the project indicators and he/she is responsible to liaise with other departments to accomplish their
- Establishes the recruitment needs for achieving the project performance indicators set
- Come into direct contact with representatives of the projects from the customer part and establish with them the ways of action to achieve performance indicators
- Control the work processes of the projects that he/she coordinates, establishing active measures to improve training activities and proposing plans and training where necessary consider
- Offer suggestions for improving the activity and offers innovative ideas to the team members that coordinates
- Proposed changes in the operational projects and offer feedback to the clients based on the results after the test period
- Send regular reports to clients
- Follows the evolution of the supervisors and agents and take all necessary measures to improve it when necessary
- Allocate resources and responsibilities within team to deliver business results
- Involved and responsible for the selection, training, professional development and assessment of the subordinates

Other info

What we offer:
- Work in an international fast growing company;
- Excellent career opportunities;
- Challenging work in an young and dynamic team;
- Competitive remuneration with extensive social benefits.