Sales Support Supervisor with advanced French/Italian/German skills

Short company description

On 1 January 1939, two Stanford University graduates, Bill Hewlett and Dave Packard, made a historic commitment to innovation when they founded HP in a garage. They created an audio oscillator that Walt Disney used to make the ground-breaking movie Fantasia. For over 70 years since then, HP has continued innovating and helping people, businesses, and communities worldwide use technology to improve their businesses and lives. Hewlett-Packard (HP), is an American multinational information technology corporation headquartered in Palo Alto, California, USA, that provides products, technologies, software, solutions and services to individual consumers, small- and medium-sized businesses and large enterprises, including customers in the government, health and education sectors.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world.
In Romania HP is represented by two different legal entities, HP Romania si HP GeBOC.
HP Romania, officially opened in 2002, is the largest IT product and services supplier in Romania, meeting business’ and individual customers’ most complex needs with a portfolio spanning from servers, storage, networking and IT software, solutions to PCs, laptops, printers and handheld devices. Its business centers are located in Bucharest, Cluj Napoca, Iasi, Timisoara, Targu Mures, Sibiu and it is the only IT company in Romania to launch an IT Research and Development Centre for pushing the boundaries of technology. Through the strong collaboration with the public and private sector, HP Romania contributes to innovating public services and uplifting small and medium business’ competitiveness. HP technology is in places you’d never imagine, helping to make our world a better place.
HP GeBOC (Global e-Business Operations Center) is the shared services and business process outsourcing (BPO) centre of HP in Romania. Opened in 2005 and having over 3.100 employees, HP GeBOC is the largest shared services centre in the country and offers high quality, value and cost effective remote processing services to HP customers and partners in Europe, Middle East and Africa for a wide range of financial, logistic, and administrative business processes. Its young, ambitious and highly skilled workforce with multilingual capability brings value added services in more than 25 language and contributes to building a successful business in Romania.
The working environment in HP is noteworthy! You will find here a motivating working environment, enthusiastic and friendly people that will offer you all the support you need so that you will feel like an old mate and less of a newcomer. This is the place to challenge your skills and expertise, set off a successful career, experience multi-lateral development, professional diversity, our culture of excellence and the key ingredient that sets us apart as a winning company, team work. In HP we are ONE team that doesn’t settle until it does amazing. This is more than just a statement as in 2011 we made an incredible dream come true that speaks about unity, relationship, passion and enthusiasm. We broke the ‘largest umbrella dance’ registered by Guinness World Record, the authority responsible with evaluating human kind’s most amazing performances.
Right now, we’re looking to add in our team both specialist and young talents with promising potential. HP GeBOC has a great flexibility regarding the college degree specialization, due to the professional and personal development programs all its employees attend after hiring. As a result, HP GeBOC is the second company preferred by Romanians interested in working in a BPO center (according to a Mercury Research, June 2011) and the No.1 most performing large enterprise, services field, in Top Companies of Bucharest and Romania, released by Romania Chamber of Industry and Commerce in 2011.

Requirements

Education and Experience Required

• University graduate;
• Fluent in English and French/Italian/German (written and spoken);
• Around 3 years of experience in customer facing activities (supply chain, customer service, procurement, financial management).;
• Around 1 year in a people management role.


Knowledge and Skills Required
• Excellent communication skills (e.g. written, verbal, presentation);
• Extensive knowledge of internal processes and policies.
• Excellent understanding of local legal compliance issues.
• Excellent problem-solving and analytical skills.
• Excellent teamwork skills.
• Solid project management skills.
• Solid mentoring and coaching skills.
• Basic knowledge of operating systems software (e.g., Microsoft Office).

Responsibilities

Job Tasks
Supervises small teams and manages day-to-day tactical duties.
Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes.
• Manages order management process by supporting the day-to-day tactical actions (processing of orders, credits and returns and making suggestions for existing process refinement)
• Acts as a central point of contact for all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer level (holds periodic calls with customers to maintain relationship).
• Resolves escalated customer issues (distribution, pricing) and internal issues (product builds) of high complexity and proactively follows-up on highest complexity issues to resolve them with some guidance.
Job Profile
The Supervisor is the first line management and directly manage a team of individual contributors.
He /She need to be a role model for the team and have the ability to act within an environment where there is a lot of time pressure and customer orientation. This implies a high level of leadership, results-orientation, drive and resilience, thoroughness, timely working habits, flexibility, teamwork and independence.