Customer Service Agent

An de an am dezvoltat parteneriate de business puternice cu cele mai reprezentative companii din România. Bazându-ne pe nevoile locale ale clienților noștri, am deschis noi branch-uri în orașele mari din România, ajungând la un număr de 15 sucursale.

În anul 2017, Adecco România a intrat în cel de-al șaselea an în care este lider local de piață, adăugând continuu noi servicii și dezvoltându-le pe cele existente în strânsă legătură cu complexitatea mediului de business. Poziția de lider în termeni de turnover anual, număr de angajați temporari și poziții de permanent placement închise, este în același timp atât o realizare, cât și o responsabilitate. Acest status ne dă oportunitatea de a inova în termeni de sub-servicii HR și de a aduce valoare adăugată partenerilor noștri prin fiecare proiect HR.

În acest moment, Adecco România oferă servicii HR 360 de grade, începând cu studiile salariale care au ca scop furnizarea de informații exacte legate de piață și finalizând cu serviciile de outplacement.

Purpose / Role:
This is a customer service role, focusing on delivering an outstanding customer experience to customers of one of the UK’s largest energy organisations. Success in this position requires someone keen to work in a fast paced and challenging environment; with strong problem solving and analytical skills. You will act as the link between the customers, 1st line advisors and the 3rd line technical support team so you must be articulate with excellent communication skills.

Responsibilities include:
• Support colleagues across the clients’ organisation with escalated product enquiries
• Responsible for diagnosis and management of nationwide incidents
• Solve problems facing customers quickly and efficiently thus improving the overall customer experience
• Analyse call trends and patterns in order to implement and suggest root cause solutions
• Solve technical issues which are facing customers to ensure the user is getting full benefit of the product
• Provide product and tool support to customers and colleagues
• Be an advocate of our organisation and strive to exceed targets
• Provide expert level technical support to customers and engineers
• Use a variety of systems to manage the customer journey and experienceExperience and Knowledge:
• Experience in a customer contact centre would be beneficial
• 6 months experience in a professional working environment
• Basic technology knowledge would be useful
• Fluency in English The Person:
• Professional customer service skills: solutions mind-set, helpful nature, passion for the customer and improving the overall customer experience
• Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions
• Able to adapt to continuously evolving products and customer needs
• Self-driven with strong attention to detail and the ability to follow tasks through to conclusion
• Ability to multi-task and work under pressure
• Excellent communication skills, being articulate via verbal and written communication