CUSTOMER REFERENCE ANALYST – PORTUGUESE (Evening Shift)

Short company description

"Oracle is filled with people who, when just meeting their own internal standards of achievement, astonish other people."
- Larry Ellison, Chief Executive Officer

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers - including 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products - are critical to that success. For more information about Oracle, visit oracle.com.

Innovative? Ingenious? Inspired? You are at the right place. Oracle is hiring!

We recruit the most talented graduates in the industry. Surf our site campus.oracle.com to explore fabulous opportunities at Oracle. Then, log in your resume.

Requirements

- Excellent communication skills
- Excellent English language skills, both written and spoken
- Very Good Portuguese language skills
- Very Good Team Player
- Good analytical / problem solving skills
- Very organized and result orientated, and able to drive initiative, prioritize assignments, and maintain focus on goals
- Strong personal drive with a keen sense of urgency, motivation, and tenacity in achieving results
- Strong computer skills as a user, to use in day to day job (MS Excel, Word, eMails, etc)
- Previous experience in a customer facing environment/ account management/ sales support would be a definite plus
- Previous experience in the Information Technology (or related) industry is a plus
- Good knowledge of any other language is a plus

Responsibilities

- Recruit Reference Customers for the company meeting a specific criteria
- Consolidate from various sources the lead list of customers/contacts
- Be an ”Expert” in a specific focus area eg. Product Line, Industry Vertical, etc
- Collate the required details about the Customer/contact from various sources within the company eg. Account Management, Sales, Product Development, Marketing etc.
- Use communication media like eMail & Phone extensively in contacting the right person at the customer end, and within the company as well.
- Be a language expert in one of the major global languages and hence do the recruitment for a country or cluster of countries that speak that language (in addition to English)
- Recruit Customers to be a Reference for the company for a specific product(s), and their willingness to be part of the Sales/Marketing activities (eg. Reference one-one call with prospects, Site Visit, collateral/content development, Web based forums, speaking engagements, analyst engagements, marketing campaigns, etc etc)
- Help put together brief pieces of collateral/content pertaining to the customer
- Update/maintain the details in our internal systems and be responsible for Data accuracy
- Help fulfill requests for Reference Customers from Sales & Marketing
- Service requests for References from Sales, based on various criteria like Product(s), Industry vertical, Country/Region, Themes, Business Processes, etc, using the standard processes/policies/tools, etc.
- Search for Customers/References in various internal sources for the right match
- Educate/Train people within the company on the standard model/processes/tools, etc
- Work closely with the in-country reference managers on specific opportunities