Customer Service Agent with French

Scurta descriere a companiei

Genpact is a global organisation with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.

Career impact with Genpact!

Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across the world, from Hungary and Romania to the United States and Mexico, as well as in India and China.

The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expanding our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.

Cerinte

If you are:
• Full of Energy
• Self-motivated
• Goal-orientated
• Fluent in French and English

And you have:
• University Degree
• Microsoft Office and Internet knowledge;
• Good communication skills;

……..then you are the perfect candidate!

Responsabilitati

As a Customer Service Agent you will:

- Process and book purchasing requisitions, purchase orders, materials catalogues, delivery notes, goods receipts and other procurement documents.
- Answer suppliers requests & purchasing hotline.
- Taking calls
- Handling emails
- Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status
- Sharing knowledge case with the team
- Creating SOPs
- Training new team members and cross-training existing members
- Attending training sessions
- Administrative work for helpdesk needs
- Arranging working schedule with collegues flexibly, according to business needs

Alte informatii

Benefits:

- The opportunity to build a long-term and successful career within a stable multinational environment;
- Extensive training, locally and internationally;
- Meal tickets;
- Medical insurance;
- Life insurance;
- Bonuses based on performance;
- Dynamic, young and enthusiastic team;

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