Unified Communications Support Engineer - German
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Employer: | Microsoft |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 05.10.2014 |
Remote work: | On-site |
It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.
Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.
In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.
If shaping a better, more exciting future is what motivates you, you’ll be in good company.
Find out more about Jobs at Microsoft Romania and apply.
TECHNICAL REQUIREMENTS
Design, administration and/or support experience with Microsoft Unified Communications products such as: Office Live Meeting (OLM), Office Live Communications Server (LCS) 2003 or 2005, Office Communication Server (OCS) 2007 or 2007R2, LYNC
Knowledge of Microsoft Unified Communication concepts like Voice over IP (VoIP), signaling and real time protocols (SIP, RTP), performance tuning and hardware design
Background of working with Windows Server 2003 or 2008/2008R2, including IIS6 or IIS7 and Microsoft SQL
Knowledge of Active Directory and TCP/IP Networking, DNS
Familiar with Public Key Infrastructure (PKI) and Encryption
Familiar with troubleshooting methods such as network tracing
Knowledge of other VoIP systems/software/hardware e.g. CISCO Call Manager (CUCM), Audiocodes, AVAYA, Polycom, AASTRA, Dialogic
Microsoft Certifications such as: MCP, MCSE, MCITP are a plus
Fluency in English and German is mandatory
The Global Technical Support Centre (GTSC) located in Timisoara, provides high technical service and 3rd and 4th level support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is an extension of the Bucharest Site, staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.
Start Date: ASAP
Location: Timisoara/ Bucuresti
Contract: Outsourced Employment Contract
JOB PROFILE
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
JOB HIGHLIGHTS
In-depth training
Exposure to Microsoft technologies
Access to emerging products and technologies
Medical program
Lunch vouchers
Mobile phone and laptop
Competitive salary package
and others.
Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!
Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.
Please note that your resume will be entered in our data base and may be used in further recruitment events.
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