Unified Communications Support Engineer

Short company description

The Microsoft Global Technical Support Centre in Bucharest provides technical service and support for Microsoft’s European Enterprise and Developer customers. The centre is part of the company’s global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The centre is part of Microsoft’s Romanian operation, which was established in 1996. Microsoft supports millions of customers globally on the strength of its network of customer service and technical support centres in markets throughout the Americas, Europe and Asia.

Requirements

TECHNICAL REQUIREMENTS
Design, administration and/or support experience with Microsoft Unified Communications products such as: Office Live Meeting (OLM), Office Live Communications Server (LCS) 2003 or 2005, Office Communication Server (OCS) 2007 or 2007R2, LYNC
Knowledge of Microsoft Unified Communication concepts like Voice over IP (VoIP), signaling and real time protocols (SIP, RTP), performance tuning and hardware design
Background of working with Windows Server 2003 or 2008/2008R2, including IIS6 or IIS7 and Microsoft SQL
Knowledge of Active Directory and TCP/IP Networking, DNS
Familiar with Public Key Infrastructure (PKI) and Encryption
Familiar with troubleshooting methods such as network tracing
Knowledge of other VoIP systems/software/hardware e.g. CISCO Call Manager (CUCM), Audiocodes, AVAYA, Polycom, AASTRA, Dialogic
Microsoft Certifications such as: MCP, MCSE, MCITP are a plus
Fluency in English and German is mandatory

Responsibilities

The Global Technical Support Centre (GTSC) located in Timisoara, provides high technical service and 3rd and 4th level support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is an extension of the Bucharest Site, staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.

Start Date: ASAP
Location: Timisoara
Contract: Outsourced Employment Contract
JOB PROFILE
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;

Other info

JOB HIGHLIGHTS
In-depth training
Exposure to Microsoft technologies
Access to emerging products and technologies
Medical program
Lunch vouchers
Mobile phone and laptop
Competitive salary package
and others.

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!

Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.
Please note that your resume will be entered in our data base and may be used in further recruitment events.

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