System Centre Technical Support Engineer

Short company description

The Microsoft Global Technical Support Centre in Bucharest provides technical service and support for Microsoft’s European Enterprise and Developer customers. The centre is part of the company’s global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The centre is part of Microsoft’s Romanian operation, which was established in 1996. Microsoft supports millions of customers globally on the strength of its network of customer service and technical support centres in markets throughout the Americas, Europe and Asia.

Requirements

REQUIREMENTS:
• Degree or adequate practical background (2-8 years)
• Experience with computer server and system center (System Management Server – SMS/ System Center Configuration Manager – SCCM and/or Microsoft Operation Manager – MOM, System Center Operation Manager – SCOM) software and technologies;
• Basic knowledge of SQL database administration and implementation
• Knowledge of Microsoft Active Directory, WSUS, scripting, networking (traces), WMI
• Strong working knowledge of English and German (verbal and written) it’s a must;
• Excellent communication and customer oriented skills;
• Must be able to demonstrate strong, methodical problem-solving skills;
• Able to work with remote colleagues and customers in EMEA;
• Willingness to improve technical skills and language skills .

Responsibilities

The Global Technical Support Centre (GTSC) located in Timisoara, provides high technical service and 3rd and 4th level support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is an extension of the Bucharest Site, staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.
Start date: ASAP
Location: Timisoara/Bucharest

JOB PROFILE
• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
• Provide solutions to complex problems that satisfy our German OR French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
• Build customer and partner loyalty through customer orientation, responsiveness and accountability;
• Work in an international environment and collaborate with your team to provide high-level support;
• Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;
• Develop and deliver internal and customer or others (eg: students) technical trainings/workshops in speciality areas;
• Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event)
• Work with local marketing people for product feedback, new product launches.

Other info

JOB HIGHLIGHTS:
• In-depth training
• Exposure to Microsoft technologies
• Access to emerging products and technologies
• Developing a level of product knowledge well above the average system administrator
• Life insurance and medical program
• Sport benefits
• Lunch vouchers
• Mobile phone and laptop
• Competitive salary package
• After 2 years you have the possibility of working from home, especialy if you are living out of Bucharest

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!


Please note that your resume will be entered in our data base and may be used in further recruitment events.

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