SQL Server Support Engineer

Short company description

The Microsoft Global Technical Support Centre in Bucharest provides technical service and support for Microsoft’s European Enterprise and Developer customers. The centre is part of the company’s global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The centre is part of Microsoft’s Romanian operation, which was established in 1996. Microsoft supports millions of customers globally on the strength of its network of customer service and technical support centres in markets throughout the Americas, Europe and Asia.

Requirements

REQUIREMENTS:
 Customer focus and Service oriented attitude
 Strong team player
 Strong knowledge of the following languages, verbal and written:
o German as a second language
o English
 Analytical Problem Solving skills
 Knowledge of Relational Databases administration and TCP/IP Networking

The following skills would be an advantage:
 Knowledge in design, administration and/or support experience with Microsoft SQL Server (2000, 2005) preferably in a Support Organization or a Large Enterprise
 Strong knowledge of Microsoft SQL Server concepts like: Relational Databases, Disaster recovery, Query writing & performance, Clustering & HA environment, OLAP & MDX, Replication & Mobility, performance tuning and hardware design, Reporting Services, migrations, Heterogeneous Database environment, and OLEDB & ADO.NET Development.
 Knowledge of SQL Server Analysis Services, SQL Server Integration Services, SQL Server Reporting Services and Backup solutions, will be a plus

Location: Bucharest
Contract: Outsourced Employment Contract
Start date: ASAP

Responsibilities

JOB PROFILE
 Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
 Provide solutions to complex problems that satisfy our German OR French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
 Build customer and partner loyalty through customer orientation, responsiveness and accountability;
 Work in an international environment and collaborate with your team to provide high-level support;

Other info

JOB HIGHLIGHTS:
• Work in a state-of-the art technology environment and have access to the best and hottest technology resources
• Work with two top of the line PCs (Laptop & Desktop) and a Windows mobile phone
• Use Global Lab facilities with over 5000 servers with multi-terabyte capacity to help solve customers’ incidents
• Take part in extensive training: including classroom training, mentoring, shadowing, on-the-job learning and remote learning
• At contract renewal you have the possibility of working from home, especialy if you are living out of Bucharest
• Competitive remuneration package
• Benefit from:
o Insurance and medical programs
o Bonus in addition to annual salary
o Sport benefits
o Lunch vouchers.

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!

Please note that your resume will be entered in our data base and may be used in further recruitment events.