Office Support Engineer

Short company description

The Microsoft Global Technical Support Centre in Bucharest provides technical service and support for Microsoft’s European Enterprise and Developer customers. The centre is part of the company’s global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The centre is part of Microsoft’s Romanian operation, which was established in 1996. Microsoft supports millions of customers globally on the strength of its network of customer service and technical support centres in markets throughout the Americas, Europe and Asia.

Requirements

REQUIREMENTS:
Strong knowledge of MS Office Applications (Word, Excel, PPT, Setup/Deployment)
Strong knowledge of Office Programming skills e.g. VBA (C#; ASP.NET or other programming background would be a beneficial extra qualification)
Strong to good knowledge of operating system software Windows 2000/XP
Good knowledge of Database "know How": MS Access, MS SQL
Good knowledge of Web Server (IIS6) and of the HTTP/HTML, Scripting with VB, Java
Microsoft certification (MCDST/MCSE/MCSD, other key IT certificates) is an advantage
Strong working knowledge of English and Swedish or German or French (verbal and written) it’s a must;
Communication skills in international environment;
Willingness to improve technical skills and language skills ;
Customer-oriented attitude
Strong team player
Analytical Problem solving skills
Troubleshooting skills

Location: Buchareste
Start date: ASAP
Contract: Outsourced Employment Contract

Responsibilities

JOB PROFILE
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our German OR French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;

Other info

JOB HIGHLIGHTS:
In-depth training
Exposure to Microsoft technologies
Access to emerging products and technologies
Developing a level of product knowledge well above the average system administrator
Medical program
Lunch vouchers
Mobile phone and laptop
Competitive salary package
After 2 years you have the possibility of working from home, especialy if you are living out of Bucharest

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!

Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.
Please note that your resume will be entered in our data base and may be used in further recruitment events.