Operations Specialist - German Speakers (4 roles) - Job No: 431430

Scurta descriere a companiei

In 2006 opened the HP Bucharest-based operations center - Global E-Business Operation Centre. The Bucharest centre aim was to to provide high-value and cost-effective remote processing services to customers in the EMEA-region (Europe, Middle East and Africa). Presently, we are one of the largest employers in Romania with almost 1500 specialists with multi-lingual capabilities to support financial and administrative business processes for partners and customers in the region.

Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together by flourishing new ideas and ways of constantly improving the business.

Cerinte

- Fluency in GERMAN and ENGLISH language, written and spoken;
- Previous work experience in a customer facing environment;
- University Degree in Business or equivalent;
- Strong team player;
- Ability to manage diversity;
- Customer service mentality;
- Excellent communication skills;
- Solution oriented;
- Conflict resolution skills;
- PC and Microsoft Office tools knowledge, good Excel and PowerPoint knowledge.

Responsabilitati

The International Operations Specialist works in a European, multicultural and multilingual channel business environment. Our environment is dynamic and characterized by high customer focus, speed, change and constant evolution. The position is focused on Customer Facing Communication and support, on coordination of orders, deliveries and not in the end, claims.

The position includes Responsibilities such as:
- Provide daily operational support related to orders, deliveries and claims via telephone and e-mail to a set of channel partners
- Coordinate and manage structured and high quality communication to both partners and internal colleagues
- Work to avoid issues - coordinate and monitor orders and claims using defined tools and reports
- Ensure that policies, legal regulations and audit requirements are met.

Alte informatii

HP will offer you training for this challenging position with further development opportunities in an international environment.