Customer Service Representative – French Speakers - Job No: 465063

Scurta descriere a companiei

In 2006 opened the HP Bucharest-based operations center - Global E-Business Operation Centre. The Bucharest centre aim was to to provide high-value and cost-effective remote processing services to customers in the EMEA-region (Europe, Middle East and Africa). Presently, we are one of the largest employers in Romania with almost 1500 specialists with multi-lingual capabilities to support financial and administrative business processes for partners and customers in the region.

Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together by flourishing new ideas and ways of constantly improving the business.

Cerinte

- Minimum 1 year experience in customer support
- Basic knowledge of general administrative/clerical processes
- Broad knowledge of administration, report generation and database inputs
- General understanding of procurement processes
- Ability to work with minimum supervision
- Interpersonal & communication skills (telephone, clarity)
- Customer-oriented
- Ability to easily adapt to different situations, efficient in stressful situations
- Thoroughness, resourceful, inventiveness
- Mastery in English and French

Responsabilitati

- Serve as single point of contact for Direct customers, answer to their requests regarding open orders and claims
- Receive order from customer, proactively communicate order status to customers, proactively check and complete order information
- Forward checked orders to the order entry team, uses internal tools to check order status
- Inform customers about deviations and take appropriate action
- Analyze and qualify claims, identify the corrective action to be taken, transfer instructions to the appropriate teams
- Collaborate with other HP entities to ensure claims are resolved appropriately
- Identify and analyze orders shipped but not invoiced and provide reason for no invoice
- Transfer instructions to appropriate teams to solve potential issues