TEAM LEADER

Scurta descriere a companiei

WNS Global Services is a recognized leader in business process outsourcing (BPO) with more than 17,000 skilled professionals. Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.

Cerinte

People skills;
Communication & Influencing skills;
Adherence to Company values;
Coaching skills;
Conflict resolution and problem solving;
Delegation / follow up;
Accurate, methodical with detail orientation
Customer centricity;
Prioritizing & organizing skills;
Effective time management;
Presentation skills;
Proficiency in FRENCH/GERMAN;
English language is a must;
Proficiency in MS office applications.

Responsabilitati

Motivates and persuades others to common goals.
Responsible for achieving team SLA’s (Service Level Agreement);
Understand and capture customer baseline data around SLAs and operational metrics transition;
Daily Reporting for Productivity;
Daily work allocation;
Coordinating team schedule and leave planning;
Adherence to break timings by their teams;
Conduct one on ones on monthly basis, quarterly, midyear and yearly appraisals;
Develop and maintain Incentive program for Team members.