Remote Software Support Specialist

Scurta descriere a companiei

AQUASoft wants to enrich the experience and quality of interaction between users and software applications by:

• creating innovative ways in services delivery;
• inventing tools, environments and daring approaches;
• discovering new modalities to enhance the usability of
computers, software applications and complex systems.

Cerinte

Mandatory skills:
- English fluent (both written and verbal) plus very good knowledge of at least one of the following: Russian (5 people), French (9 people), Spanish (9 people), Italian (9 people);
- Proven IT education and 1 year job experience or 5 years of experience as an IT administrator;
- Specialized know-how on databases, Windows/Windows Server, Network;
- Proven remote support know-how (patches etc.)

Nice to have skills:
- Excellent analytic know-how for complex incidents;
- Customer facing experience;
- Team working.

Responsabilitati

An initial phase training will be provided to gain client specific product knowledge and getting used to client's software and hardware support processes and tools. This will be provided in Bucharest.

The resources are required to deliver Remote Technical Support Services in English and in client national language for company's client:
- Providing initial remote technical software and hardware support to clients;
- Interacting with client and company functions consistently until problem solution;
- Analyzing problems/situations, understanding problem impact on client business;
- Applying problem solving techniques;
- Responding to client queries, providing timely resolutions to client issues;
- Maintaining highest client satisfaction;
- Maintaining positive client relationships even in severe and pressurized situations;
- Performing problem management and end-to-end problem ownership;
- Logging all related activities for each customer query and handling client data securely;
- Employing client's standard support delivery methodologies and tools;
- Performing in international software support delivery processes and environments;
- Participating in shifts: 24 X 7.