MDF Specialists with Greek and / or Turkish Skills - Job No: 471283

Scurta descriere a companiei

In 2006 opened the HP Bucharest-based operations center - Global E-Business Operation Centre. The Bucharest centre aim was to to provide high-value and cost-effective remote processing services to customers in the EMEA-region (Europe, Middle East and Africa). Presently, we are one of the largest employers in Romania with almost 1500 specialists with multi-lingual capabilities to support financial and administrative business processes for partners and customers in the region.

Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together by flourishing new ideas and ways of constantly improving the business.

Cerinte

• 2 years experience in a customer facing environment.
• Good business understanding/acumen.
• English + Greek and / or Turkish skills.
• Excellent communication skills both written & spoken.
• Good analytical skills.
• Extensive problem solving skills.
• Ability to draw actionable conclusions.
• Very good knowledge of Microsoft tools (e.g. Excel).
• Ability to communicate and interact at all org levels.
• Proven process management skills.
• Siebel knowledge.
• Customer focused.
• Ability to manage interpersonal relationships.
• Good team worker.
• Good organizational skills.

Responsabilitati

•Work with country generalist on the analysis of MDF spend with recommendations for investment
•Co-ordinate market development fund planning and approvals
•Monitor claiming & payment status & escalate missing claims/documents to Partner/PSS (where local language support is required over and above generic approach from GBS MDF team)
•Assist GBS Bangalore/partner/PSS to solve claiming/payment issues
•Train stakeholders/partners on MDF process
•Escalation support interface for GBS/partners/account mangers/CSSO on MDF execution related topics
•Maintenance of mdf information on Smart Portal
•Localization of mdf related documents & communications