Service Desk Specialist - determined period

Scurta descriere a companiei

The Nestlé Group is the World’s leading Nutrition, Health and Wellness Company with an annual turnover of 109, 7 billion Swiss francs and more than 281’000 employees worldwide. We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that people are our most important asset.

Cerinte

University Degree (Informatics/Electronics/Computer Sciences)
Good knowledge of Microsoft Windows operating systems, common software, network technologies (LAN), telephony
Excellent analytical & problem solving skills
Strong technical background
Customer-oriented with excellent customer service skills
English proficiency
Strong achievement focus i.e. high energy levels and commitment to end results
Excellent communication skills with demonstrated clarity in spoken and written words
Detail-oriented, and able to prioritize work

Responsabilitati

Provides 1st level technical support for information systems related issues.
Ensures detailed explanations of user problems and calls resolutions are entered into Problem Management System.
Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
Assists in the implementation of new information systems, which may replace or augment the current application set.
Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current policies, and methods of support delivery, to provide technically accurate solutions to users.