Field Operations Representative

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Accenture is a global management consulting, technology services and outsourcing company, with approximately 236,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.

Cerinte

• Bachelor’s degree (or geography equivalent)– Business or technology preferred;
• Flexible hours to accommodate global meeting times;
• Fluency in English;
• 3+ years of Outsourcing experience preferably in process management and/or service delivery operations;
• Strong communication and organization skills;
• Experience in Service Management processes and reporting on SLA metrics;
• Project coordination experience;
• Process design experience.

Responsabilitati

• Required to make a variety of decisions;
• Provides and implements workable solutions to business issues/problems with minimal referral to senior management;
• Operations largely independently in meeting business objectives in meeting defined business objectives and goals;
• Conducts work planning, estimation and prioritization to optimize performance of group/resources;
• Manages effective internal/external client relationships within own area of responsibility and builds client relationships in wider group or unit;
• Optimizes the contribution of group members through coaching, counseling, and mentoring activities;
• Liaises with Service Management Process Owners for Capability, Governance, Change, Issues, Satisfaction Surveys and Reporting.