Customer Service Representative with Bulgarian

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.06.2018
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    - Fluency in Bulgarian and English;
    - Minimum bachelor degree;
    - Good technical aptitude with an ability to learn quickly;
    - Strong Client handling skills;
    - Strong oral and written communication skills;
    - Strong interpersonal skills;
    - Strong conflict management skills;
    - Self-Motivated, positive attitude and approach;
    - Flexibility to take on additional responsibility and tasks when required;
    - Accepts responsibility as an individual and works well within a team.

    Responsibilities

    - Handle, research, and resolve phone and email inquiries for customers regarding non-complex technical and functional problems.
    - Document and update customer contacts in the Customer Service System.
    - Complete any follow-up work related to customer issue resolution.
    - Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
    - Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
    - Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
    - Meet productivity and quality performance expectations as established by BSS SCmanagement and interfaces.
    - Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
    - The opportunity to boost your career within one of the world and acute's leading global companies;
    - Professional growth based on performance;
    - Training program/curriculum for personal and professional development;
    - Competitive salary and a wide range of benefits.

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